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Your complete satisfaction is our ultimate goal. You may return any item shipped by us, as long as it meets the following conditions:
1. You should return the item to us within 30 days of receipt.
2. We do not accept items back that have been opened or used unless the product is damaged or defective.
3. Bulk order sales are final. If you believe your returns request should be assessed beyond our listed return policy for bulk orders (i.e. for damages, defects, etc.), please contact us for further assistance.
4. Some items cannot be returned for a refund:
- Some special handling and scheduled delivery items are final sale. These items are identified as such on their product information pages. When you receive your order, please check to make sure them in good condition (i.e. not damaged or defective) and let us know right away if there is a problem with your shipment.
We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting Customer Care immediately, email us, Please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. Our Customer Service Team will respond to you as quickly as possible.
If you choose to return part of an order, you may no longer qualify for all special offers associated with your purchase. For example, if you received a free gift with purchase you may be required to return the gift in order to receive full credit for your return.
If you still have it, the box your order arrived in should be sufficient to make sure that your return arrives back at our distribution centre undamaged. Padded envelopes are not an effective way to protect your return shipment, as items may be crushed during transit. Please pack your return shipment securely to ensure that the items are not damaged in transit.
We will provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases (accidental order, no longer wanted, etc.), the customer is responsible for a full return postage fee in addition to the initial shipping fee.
Once we receive your return, we will issue a credit or refund within 30 days and send you an e-mail confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.